Turn your ops docs into a private AI assistant.
SOPs, runbooks, onboarding, playbooks, policies, vendor notes, and internal knowledge — organized into one private workspace. Ask questions in plain English and get precise answers with citations back to your source docs.
1) Page on-call + incident lead within 5 minutes
2) Create incident doc + Slack bridge + status page update
3) Identify blast radius + rollback plan
4) Engage vendor/infra team if external dependency
5) Cite: Incident Runbook (Section 2.1–2.5)
What changes for your operations team
This isn’t “another chatbot.” It’s a private source-of-truth for how your team runs — so people stop guessing, stop pinging the same experts, and stop reinventing process.
From SOPs and runbooks to answers in minutes
Bring what you already have: onboarding checklists, runbooks, support macros, policies, vendor notes, process docs, and internal playbooks. CloudAISmart indexes it into a private, searchable AI layer.
Drop in SOPs, runbooks, policies, templates, and internal guides. Organize by team or function.
The system builds a citation-first knowledge layer so answers come back grounded — not generic, not guessed.
“How do we handle refunds?” “What’s the P1 playbook?” “Which policy applies?” Every answer cites the source.
- Incident response: “What’s our escalation path for P1?”
- Support standards: “Which macro do we use for billing disputes?”
- Onboarding: “Summarize day-1 access steps for new hires.”
- Policy & approvals: “Who approves exceptions and what’s the threshold?”
- Vendor ops: “What are the required security checks for new tools?”
- Your docs stay in your cloud environment.
- Access can be segmented by team / function.
- Responses include citations back to source docs.
- Top 3 SOPs or runbooks your team relies on
- Onboarding checklist + access procedures
- Support macros / internal playbooks
- 3–5 “real questions” your team asks weekly
On a short call, we’ll upload a few sample files and show live Q&A with citations. You’ll see how quickly this turns SOPs and runbooks into a working ops assistant — without leaving your own cloud.